Privacy Policy

Stratton and Sons Moving & Storage, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our services. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

This policy applies to information collected through our website, our contact and estimate request forms, phone and email communications, and in-person interactions during the course of providing moving, storage, and related services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request an estimate, contact us by phone or email, submit a form on our website, or engage our moving and storage services. This may include:

• Contact information — name, email address, phone number, and mailing address
• Move details — origin and destination addresses, preferred move dates, type of move, and inventory descriptions
• Communication records — emails, phone call notes, and messages submitted through our website
• Website usage data — IP address, browser type, pages visited, and referring URLs collected automatically through standard web technologies

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued identification numbers through our website.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide moving estimates
• Schedule, coordinate, and perform moving and storage services
• Communicate with you about your move, including scheduling changes, arrival times, and follow-ups
• Maintain internal business records and improve our services
• Comply with legal obligations and protect our rights

We do not sell your personal information. We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We may share your personal information only in the following circumstances:

• Service providers — with trusted third-party vendors who assist with our operations, such as our scheduling and customer management software (SmartMoving), website hosting, and payment processing. These providers are contractually required to protect your data.
• Legal requirements — when required by law, regulation, or legal process, such as in response to a subpoena or court order
• Business protection — to protect the rights, property, or safety of Stratton and Sons, our customers, or the public
• Interstate moves — for long-distance or international moves, we may share relevant move details with transportation partners and customs brokers necessary to complete your shipment

We do not share your personal information with third parties for their own marketing purposes.

4. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

• Right to know — You may request that we disclose what personal information we have collected about you, the sources, the purposes for collection, and any third parties with whom we have shared it.
• Right to delete — You may request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to correct — You may request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale/sharing — We do not sell or share your personal information for cross-context behavioral advertising.
• Right to non-discrimination — We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to verifiable requests within 45 days as required by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. Our website uses HTTPS encryption for all data transmission. Access to customer information is limited to authorized personnel who need it to perform their job responsibilities. While no method of transmission or storage is 100% secure, we are committed to protecting your information using industry-standard practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to complete your move, maintain accurate business records, resolve disputes, and comply with legal obligations. Contact form submissions and estimate requests are retained for a reasonable period to support ongoing customer service and follow-up.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality but will not prevent you from contacting us or requesting an estimate.

8. Third-Party Links

Our website may contain links to third-party websites such as review platforms (Google, Yelp), mapping services (Google Maps), and our scheduling partner (SmartMoving). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

9. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.